Covid-19 was a major shock to the world and quickly changed our way of working, we recently asked our Lawyers what the 12 weeks of working in lockdown has meant to them and challenges they have had to overcome for their clients, you can read their stories here:
As the lockdown rules start to relax, we have therefore been adapting our office environment to allow us to hold face to face meetings in our office in a safe way, adhering to the Government’s guidance.
Appointments are now available on a pre-booked basis with a system in place to ensure our staff and clients are safe throughout the whole process. With a new procedure from the moment they enter the office, a designated route to access the meeting and a revised socially distanced meeting room, our team has been busy adapting the environment.
Amy Taylor, Principal Solicitor in the Wills, Trusts and Tax team, tells us how this will benefit our clients who have been missing the face to face style appointment:
“Video calling has been a game changer in these unprecedented times and going forward I am sure we will use this tool more frequently to save on client travel to the office and it will enable us to spread our wings to provide services further afield.
Having said that, there are some client meetings that are best served face to face. For the client who has just lost a loved one and needs that more ‘human’ contact to discuss the estate administration process; for the client who is experiencing early symptoms of dementia and we need to see them on their own to assess their capacity to complete a lasting power of attorney; for that Will signing on a typical British summer day where nobody wants to stand outside getting wet, there is just no substitute for face to face contact.
Being able to offer client appointment in a safe environment is a step towards returning our practice to normal and I don’t know about you, but I would be quite content with a bit of ‘normal’ right now.”
For more information about how to book an appointment or the new procedures we have in place please see our Attending Steeles Law Diss office for a meeting June 2020 document.