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Our Complaints Policy

We want to provide you with the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage.  If you would like to make a formal complaint, then you can read our full complaints procedure here.  Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour.  This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.  You can raise your concerns with the Solicitors Regulation Authority.

If we are unable to resolve your complaint and you are still not satisfied you can contact the Legal Ombudsman about your complaint.  Any complaint referred to the Legal Ombudsman must be made with six months of the date of our final written response about your complaint.  For further information contact the Legal Ombudsman on 0300 555 0333 or at enquiries@legalombudsman.org.uk

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